Return & Refund Policy
We aim to be fair and clear with all returns, changes and refunds. Please read this carefully before you book.
Cancelling Before Pickup
- If you cancel more than 7 days before your pickup date:
You will receive a full refund of any payment made, minus any non‑refundable bank/processing fees. - If you cancel 3–7 days before your pickup date:
We will refund 50% of your total rental or keep your full deposit (whichever is lower). - If you cancel less than 72 hours before pickup or do not show up:
No refund will be given.
Changing Your Booking
- Date, time, or vehicle changes are allowed if the requested car is available.
- If the new dates are more expensive, you pay the difference.
- If the new dates are cheaper, we may not refund the difference if the change is made less than 72 hours before pickup.
- All changes must be confirmed by us in writing (WhatsApp/email/message).
Early Return (Bringing the Car Back Before the Due Date)
- If you return the car earlier than planned, unused days are generally non‑refundable once the rental has started.
- In special cases (for example, serious breakdown or emergency), we may offer a partial refund or credit at our discretion.
Late Return
- If you return the car after the agreed time without an approved extension, late fees apply as stated in your rental agreement (for example, $1,000 per hour or any part of an hour).
- Late fees are not refundable.
No‑Show
- If you do not arrive to collect the car at the agreed time and do not contact us, your booking will be treated as a no‑show.
- No‑shows are non‑refundable.
Vehicle Condition, Fuel & Extra Charges
The following charges are not refundable:
- Extra cleaning or deep cleaning (for smoke, strong odours, sand, mud, etc.).
- Damage, missing items, lost keys, or lockout costs.
- Refuelling charges if the car is not returned with the same fuel level.
- Traffic/parking fines, tolls, or admin fees.
Refund Method & Timing
- Approved refunds will be made to the original payment method where possible.
- Processing time depends on your bank or payment provider, usually within 7–14 business days after we approve the refund.
How to Request a Return or Refund
- Contact us as soon as possible by phone/WhatsApp or email.
- Provide your name, booking number, and the reason for your request.
- We will review your request based on this policy and confirm the outcome in writing.
If you have any questions about this Return & Refund Policy, please contact us before booking so we can clarify anything you’re unsure about.
